Privacy Policy

1. Who We Are

Aariv Ventures Vacation Home Rental L.L.C ("Aariv Ventures", "we", "us", or "our") is a luxury vacation home rental company licensed and registered in Dubai, United Arab Emirates (DED-Dubai Licensed). Our registered address is Albahar - 101, AL Khabeesi, Dubai, UAE.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make an enquiry, complete a booking, or interact with our team.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Full name (first and last name)
Email address
Phone number and WhatsApp number
Nationality and passport details (for booking verification)
Payment information (processed securely through third-party payment providers)
Special requests, preferences, and communication history
Any additional information you choose to share with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and device identifiers
Browser type and version
Pages visited and time spent on our site
Referring URLs
Cookie data (see Section 8)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process your booking enquiry and confirm reservations
To communicate with you regarding your stay, including check-in details and concierge services
To send you relevant property recommendations and promotional offers (with your consent)
To process payments and issue invoices or receipts
To comply with legal and regulatory obligations, including DTCM (Dubai Tourism) requirements
To improve our services and personalise your experience
To respond to enquiries, complaints, or requests
To verify your identity and prevent fraud

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing required to fulfil a booking or service agreement with you.
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, fraud prevention, and marketing (where balanced against your rights).
Consent: Where you have provided explicit consent, such as subscribing to our newsletter or agreeing to marketing communications.
Legal obligation: Processing required to comply with applicable UAE law, DTCM regulations, or other legal requirements.

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

Service providers: Third-party vendors who assist with payment processing, email delivery, IT infrastructure, and customer support — all bound by confidentiality agreements.
Property partners: Property owners or managers when necessary to facilitate your booking.
Regulatory authorities: Government bodies and regulators (e.g., DTCM, Dubai Police) where required by law.
Professional advisors: Legal, accounting, or insurance professionals under strict confidentiality obligations.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking and transaction records are typically retained for a minimum of 5 years as required by UAE commercial law. Marketing data is retained until you withdraw consent. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data, subject to legal obligations.
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at Ltcyatra10@gmail.com or call +971 56 916 5150. We will respond within 30 days.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors use our site. Cookies we use include:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics).
Marketing cookies: Used to display relevant advertisements (only with your consent).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including property listing platforms and social media. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our team:

Company: Aariv Ventures Vacation Home Rental L.L.C
Address: Albahar - 101, AL Khabeesi, Dubai, UAE
Email: Ltcyatra10@gmail.com
Phone: +971 56 916 5150
WhatsApp: +971 56 916 5150